Your Family’s Privacy Matters – HOME Maths Therapy Privacy Policy

Updated: November 18, 2025

What Information Do We Collect?

About You (The Parent/Guardian)

When you sign up for our home math therapy services, here’s what we’ll ask for:

• Your contact details: Name, email, phone number, and home address
• Parent identification number: Official identification number for verification and record-keeping purposes
• Login information: Username and password (don’t worry, we encrypt your password!)
• Billing information: Payment details for therapy sessions (processed securely through our payment partners)
• Emergency contacts: Alternative contact person in case we can’t reach you

About Your Child

To provide the best math therapy experience, we collect:

• Basic information: Your child’s name, age, and grade level
• Child identification number: Official identification number for record-keeping and verification purposes
• Learning profile: Math skill level, areas of difficulty, learning preferences
• Session progress: Notes from therapy sessions, completed exercises, skill improvements
• Educational goals: What you and your child hope to achieve through our therapy program
• Special needs: Any learning disabilities or accommodations your child requires

Information We Collect Automatically on Our Website

To keep our website running smoothly and secure, we automatically collect:

• Technical information: Your web browser type, operating system, and IP address
• Website usage: Which pages you visit, how long you stay, and how you navigate our site
• Session data: Information about your logged-in sessions for security purposes
• Cookies: Small files that help our website remember your preferences and keep you logged in

Information from Therapy Sessions

During your child’s math therapy sessions, we collect:

• Session attendance: When sessions are scheduled, attended, or missed
• Progress notes: Observations about your child’s learning progress and challenges
• Assignment completion: Which exercises your child completes and their performance
• Tutor feedback: Professional observations and recommendations from our math therapists

How Do We Use Your Family’s Information?

Providing Math Therapy Services

• Match your child with the right tutor: Use learning profile information to pair your child with a qualified math therapist
• Track learning progress: Monitor your child’s improvements and identify areas that need more attention
• Customize learning plans: Adapt our teaching approach based on your child’s specific needs and learning style
• Schedule sessions: Coordinate convenient therapy session times for your family
• Communicate progress: Send you regular updates about your child’s achievements and areas for improvement

Improving Our Services

• Make our website faster and easier to use
• Develop new teaching methods and math exercises
• Train our tutors based on what works best for students
• Identify common learning challenges to better help future students

Administrative and Safety

• Process payments securely for therapy sessions
• Maintain accurate records for educational and legal purposes
• Ensure the safety and well-being of your child during sessions
• Comply with educational and privacy regulations

Staying Connected With Your Family

• Send you important updates about your child’s progress
• Notify you about upcoming sessions or schedule changes
• Respond to your questions and concerns
• Share helpful math learning tips and resources

Who Do We Share Your Family’s Information With?

First and most important: We never sell your family’s personal information. Your child’s safety and privacy are our top priorities.

Here are the only times we share your data:

Qualified Math Therapists

We share relevant information with your child’s assigned tutor, including:

• Your child’s learning profile and educational goals
• Progress notes and session history
• Any special accommodations or learning needs
• Contact information for scheduling and communication

All our tutors are carefully vetted, trained in privacy protection, and required to maintain strict confidentiality.

Trusted Service Providers

We work with reliable companies that help us provide our services:

• Payment processors: To handle billing and payment transactions securely
• Website hosting: To keep our platform running smoothly and securely
• Communication tools: To enable secure messaging between you, your child, and tutors
• Cloud storage: To safely backup educational records and progress data

These companies are required by contract to protect your information and only use it for the specific purposes we authorize.

Legal Requirements (Hopefully Never Needed)

We might have to share information if:

• Required by law or legal process (like a court order)
• Requested by local government authorities or regulatory bodies in compliance with applicable laws
• Necessary to adhere to local government regulations that require disclosure of certain data
• Necessary to protect your child’s safety or well-being
• To investigate suspected abuse or neglect (as required by child protection laws)
• In emergency situations involving immediate safety concerns

With Your Explicit Permission

We may share information for other purposes only with your clear, written consent. For example:

• Providing references for other educational services (if you request it)
• Participating in educational research (only if you opt in)

How Do We Protect Your Family’s Information?

Where We Store Your Data

Your family’s information is stored in these secure locations:

• Secure cloud servers: Educational records, progress data, and account information (using enterprise-level security)
• Encrypted databases: All sensitive information is encrypted and protected with multiple layers of security
• Secure payment systems: Billing information is processed through certified, secure payment partners

How We Keep It Safe

• Strong encryption: All data is encrypted when it travels between your computer and our servers
• Secure passwords: Your password is hashed and encrypted – even we can’t see what it is
• Limited access: Only authorized staff who need the information to help your child can access your data
• Regular security updates: We keep our systems up-to-date with the latest security measures
• Staff training: All our employees receive training on privacy protection and data security
• Background checks: All tutors and staff undergo thorough background screening

How Long Do We Keep Your Data?

We keep your family’s information:

• As long as your child is actively receiving therapy services
• For a reasonable period after services end to maintain educational records
• As long as required by educational regulations and laws
• Until you request deletion (see your rights below)

Want to delete your family’s data? Just ask! See the “Your Rights as Parents” section below.

Your Rights as Parents – What Can You Do?

As a parent or guardian, you have important rights when it comes to your family’s data:

See Your Family’s Data

• Request a copy of all personal information we have about you and your child
• Review your child’s educational records and progress notes
• Get your data in a format you can easily use or transfer to another service

Fix Your Family’s Data

• Update any information that’s wrong or outdated about you or your child
• Correct your child’s learning profile or educational goals
• Add missing information to make records complete

Delete Your Family’s Data

• Ask us to delete your and your child’s personal information
• Remove your child’s educational records from our systems
• Cancel your account and have all associated data removed

Control How We Use Your Data

• Limit how we process your family’s personal information
• Object to certain types of data processing
• Withdraw consent for specific uses of your child’s educational data
• Opt out of non-essential communications

Access Your Child’s Educational Records

• Review detailed progress reports and session notes
• Request meetings to discuss your child’s development
• Get copies of all educational assessments and recommendations

Want to exercise any of these rights? Just email us at [email protected] and we’ll be happy to help! As parents ourselves, we understand how important it is to have control over your family’s information.

Children’s Privacy – Our Special Commitment

We take your child’s privacy very seriously and follow strict guidelines for protecting children’s information:

Age Requirements

• Our services are designed for children of all school ages receiving math therapy
• For children under 13, we require explicit parental consent for all data collection and processing
• We never collect more information from children than necessary to provide educational services

Parental Control

• You have complete control over your child’s information
• You can review, modify, or delete your child’s data at any time
• You’ll be notified of any significant changes to how we handle your child’s information
• You can withdraw consent and have your child’s data deleted whenever you choose

Child-Safe Environment

• All our tutors undergo thorough background checks and child safety training
• We maintain detailed logs of all interactions between tutors and students
• Our platform is designed with child safety and privacy as the top priorities
• We never use your child’s information for advertising or marketing purposes

The Technology Partners We Use

To provide safe, reliable math therapy services for your child, we partner with trusted technology companies:

Payment Processing Partners

• What they do for us: Handle secure payment transactions for therapy sessions
• Security: They meet the highest industry standards for payment security (PCI DSS compliant)
• What they see: Only payment information necessary to process transactions

Cloud Services Partners

• What they do for us: Provide secure data storage and website hosting
• Security: Enterprise-level encryption and security measures
• What they store: Educational records, progress data, and account information (all encrypted)

Communication Tools

• What they do for us: Enable secure messaging between families and tutors
• Security: End-to-end encryption for all communications
• What they access: Only message content necessary for delivery

Website Analytics (Optional)

• What they do for us: Help us understand how families use our website to make improvements
• Privacy: We use privacy-focused analytics that don’t track individual users
• Your control: You can opt out of analytics tracking at any time

Important note: All our partners are carefully vetted and required to meet strict privacy and security standards. We never share your child’s personal information with partners for advertising or marketing purposes.

Cookies and Website Data

What Are Cookies?

Cookies are small files that our website stores on your computer to remember your preferences and keep you logged in safely. Think of them as helpful notes that make your experience better.

How We Use Cookies

• Essential cookies: Keep you logged in and make the website function properly
• Preference cookies: Remember your settings and language preferences
• Security cookies: Protect your account from unauthorized access
• Analytics cookies: Help us understand how families use our website (optional)

Your Cookie Choices

You can control cookies through your web browser settings:

• Block all cookies (though this may affect website functionality)
• Accept only essential cookies
• Clear cookies at any time
• Set preferences for different types of cookies

We’ll never use cookies to track your family across other websites or for advertising purposes.

How We Track Your Child’s Progress

We believe in transparency about how we monitor and support your child’s learning journey:

What We Track

1. Learning milestones: Which math concepts your child has mastered
2. Session participation: How engaged your child is during therapy sessions
3. Problem-solving approach: How your child tackles different types of math problems
4. Areas of difficulty: Specific topics that need extra attention
5. Improvement over time: Progress measurements to celebrate growth
6. Learning preferences: What teaching methods work best for your child

How We Use This Information

• Personalized learning: Adapt teaching methods to your child’s unique learning style
• Parent updates: Provide you with regular, detailed progress reports
• Tutor guidance: Help our math therapists focus on areas where your child needs support
• Goal setting: Work with you and your child to set achievable learning objectives

Your Access to Progress Data

• View detailed progress reports anytime through your parent portal
• Request additional information or clarification about your child’s development
• Download or print progress reports for your records
• Share progress information with your child’s school (with your permission)

When This Policy Changes

We might need to update this privacy policy from time to time as we improve our services or if laws change. When we do, here’s how we’ll let you know:

• Update the “Updated” date at the top of this page
• Display a prominent notice on our website
• Send you an email notification about important changes
• For significant changes affecting children’s privacy, we’ll seek renewed parental consent

If you continue using our services after we make changes, that means you’re okay with the updated policy.

Questions? We’re Here to Help!

Got questions about your family’s privacy or this policy? We’d love to help you out! As parents ourselves, we understand your concerns and are always happy to explain how we protect your family’s information.

Admin Contact Info:
Email: [email protected]
Address: No. 67-69 Medan, Jln Meru Bestari B7, Bandar Meru Raya, 30020 Ipoh, Perak
Phone: +601111140110

For Privacy Questions Specifically:
Email: [email protected]
Response Time: We’ll get back to you within 24 hours

Your Consent as Parents

By enrolling your child in HOME Math Therapy services, you’re telling us that:

• You’ve read and understood this privacy policy
• You consent to the collection and use of your family’s information as described
• You agree to your child participating in our educational programs
• You understand how we protect and use your child’s educational data
• You consent to our tutors working with your child and maintaining educational records

Changed your mind? No worries! You can withdraw your consent anytime by contacting us to discontinue services and requesting deletion of your family’s data.

Final Note: Thank you for trusting us with your child’s math education and for taking the time to understand how we protect your family’s privacy. We know your child’s safety and privacy are your top priorities – they’re ours too. If anything in this policy is unclear or if you have any concerns, please don’t hesitate to reach out to us!